DONNY ABOUT TESSUTI
I want the customers to be happy when they leave the store, that eyes shine from me. People come here for their hobby or passion and work-related matters. In any case, they are going to work with the things they buy here. For me, it goes beyond how they leave the store. For me it's also about when they get started, they are happy with our advice and that they notice that we think along. We also give fair when the customer wants to buy too much material advice therein.
Honesty is key to keep the customers happy. I ask the same from my customers and when we live up to that responsibility we always get there. And people soon notice (even when there is a complaint) that I like finding solutions and money is secondary to me. When you take complaints and comments seriously, you automatically learn to dot the i's and cross the i's, and you keep customers who talk about us with praise and joy.
I pay a lot of attention to the collection and my staff. I like choosing the collection, playing again with all kinds of ideas and new fabrics and new layouts, new colors and fabric techniques. New designs and new developments in terms of fair and healthy production.
The GOTS certificate is to which we now try to attach our purchasing as much as possible, it is sometimes difficult and expensive but ultimately worth it. The world and all its inhabitants should never suffer from cheap production and a lot often predominates. We prefer to go for less, but do it right first time. Fabrics are not disposable items, but are often placed and treated like this.
A pleasant shop has pleasant staff. I work hard for that. My employees experience my coaching when they work here. I don't discuss much about work, but I talk to them about their lives and the challenges they experience. When I support them in this, the work continues automatically. Of course we teach them knowledge and skills, but I mainly leave that part with Jordi and give some tips and insight here and there.
GOTS quality mark
Tessuti's studio was established three years after the store opened. Our approach is to offer extra service, convenience and creativity in the store. This has grown into an experienced workshop that accepts simple ready-to-wear assignments, such as scarves, in consultation.
In addition, we provide customization for various types of indoor and outdoor cushions, mattress covers, table linen, furniture covers and, for example, shade cloths (also possibly waterproof).
For larger assignments such as curtains or quilted bedspreads and table skirts, we have a collaboration with atelier van der lelie in Leiden.
During the sewing lessons or workshops at Tessuti you work at your own level and pace on a project that you determine in advance.
The groups consist of a maximum of 4 participants per lesson, the personal attention level is therefore high with the corresponding results.
WORKSHOPS - SEWING LESSONS
Maandag: 12:30 - 17:30
Dinsdag: 10:00 - 18:00
Woensdag: 10:00 - 18:00
Donderdag: 10:00 - 18:00
Vrijdag: 10:00 - 18:00
Zaterdag: 10:00 - 18:00
2513 AV Den Haag
T +31 (0)70 362 8186